Information for guests
The essentials
Reception times
On weekdays from 6.00 a.m. to 7.00 p.m.
On sundays and holidays from 7.00 a.m. to noon
Our hotel guests can contact us by phone at any time, 24 hours a day.
Check-in
From 2.00 p.m. to 7.00 p.m.
If you arrive outside our reception hours, please let us know so that we can organise a
late check-in for you with a keycode.
Check-out
Until 11.00 a.m.
Until 11.00 a.m.
Upon availability and request you can ask for a late check-out until 2.00 p.m. for a fee of
CHF 45.00 per room.
Breakfast buffet
On workdays from 6.30 a.m. to 9.30
a.m.
On sundays and holidays from 7.30 a.m. 10.30 a.m.
Free WiFi
Is available throughout the hotel.
Detailed ABC for guests
B
Available on request and disposability
With advance reservation available.
Ask at the reception for further information.
Different rooms in the building; more information at the reception or in the
restaurant
Available on request at reception hours
Exists behind the building, as for the key at the reception
Available at the reception
Available at the reception; Bike store 3 walking minutes away
Additional duvet and woollen blankets available on request
Private jetty at the restaurant Aaregarten (notification for overnight stays
required)
On the 3. floor of the building; Registration at the front desk of the old
hospital until 6 pm; climbing experience required
Monday – Friday from 6.30 - 9.30 a.m. Saturday – Sunday from 7.30 - 10.30 a.m.
C
Europcar Solothurn Zuchwil; Tel:+41 32 686 60 68
On the “Dornacher place” by the parking Berntor or in the old town
We accept: Amex, Visa, Mastercard, Maestro, VPay and Postcard
Mo – Sa 14.00 - 20.00 o’clock So 7.00 – 12.30 0’clock (during summer till 22.00
o’clock) Late Check-in possible with a key code
Possible until 11.00 o’clock a.m. Luggage storage possible for departure during
the day. Late Check-out possible for an additional fee and availability
Current programme placed at the reception.
Public tours from May-October every Saturday at 14.30 h; Meeting point at
Baseltor; Adults CHF 10.-, children till 16 years for free. On request and
preregistration we can organise individual city tours in the town or on the
river.
On the ground floor for general use without charge
Coiffeur Gidor; without preregistration; 20m from the hotel
Possible during reception hours SW: CHF 0.30 per page / colour: CHF 0.50 per
page
Are arranged in the bath room
Please see the information in the folder in the room. On request we can organise
event tickets.
D
On request we can organise a little gift or decoration.
Emergency family doctor service in the main hospital available.
E
For free available at the reception.
Police 117 Emergency doctor 0848 112 112 Ambulance 144 Fire brigade 118
Posted on the inner side of the room door
F
Possible during reception hours Inland: CHF 1.- per page / Overseas: CHF 2.- per
page
Stay calm and follow the instructions mentioned on the room door. All emergency
exits are signalised
Please ask for the first aid box from the reception office.
On request we organise flowers for you.
A cleaning towel is placed in every room.
Available on the ground floor
H
Placed in every bath room
Hospital of Solothurn (+41 32 627 31 21), for emergency dial 118
I
In every room is a wire placed; Internet without charge. On request at the front
desk Laptop available to rent.
On the ground floor for general use without charge
Flat iron and ironing board available, ask at the reception
L
You can hire a laptop from reception.
Mit Ihrem persönlichen Schlüsselcode können Sie auch nach den Rezeptionszeiten
einchecken.
See the laundry list placed in the room.
Via Restaurant Aaregarten for handicapped guests possible
Twice a week, on request a daily change possible
Small room besides the breakfast room on the ground floor
Possible on request
Possible on request and pre-notification until 6 p.m. the day before
M
Refrigerator with cold drinks on the ground floor, please help yourself.
At the railway station and banks during counter openings
N
Different newspapers available at the reception.
P
Luggage trade place in front of the hotel (yellow parking space) Public parking
space with parkometer in front of the hotel 24h car park Berntor at Dornacher
place, 200 meters from the hotel Parking tickets (24h, 48h, 72h) available at
the reception. Car parking 100 meters from the hotel at the wharf
In direction to the railway station: “Bahnhof” pharmacy In direction to the old
town: “Ambassadoren” pharmacy (city map available at the reception)
Additional pillows available on request and see “sleeping à la carte”
Bus Nr. 4, 5, 6 and 7 until stop “Dornacher Platz” Main railway station of
Solothurn 8 walking minutes from the hotel
R
You need help? Please dial 111.
Refrigerator with cold drinks on the ground floor, please help yourself.
Restaurant Aaregarten in the building with regional dishes. Opening hours: Oct.-
April 11.30 am to 2.00 pm, 6.00 pm to 11.30 pm Day off: Oct.-April on Sundays;
May-Sept. on Mondays
S
Valuables can be stored in the safe at the reception.
Forgotten? Please go to the reception.
Available on request at the reception
Are arranged in the rooms.
Various rooms in the building; Use and visitation according to prior agreement.
Please see the information on the laundry list.
Available on request during reception hours.
Many stores a few walking minutes from the hotel in the old town.
Possible with “Day Bus” company according to prior agreement. (Also possible for
airport group shuttles)
On request available at the reception
Permitted in the yard, the smoking lounge and the terrace on the ground floor
On the ground floor equipped with TV, magazines and ash trays
Veloverleih: Auf Voranmeldung können E-Bike und normale Fahrräder gemietet
werden. Bootsverleih: Kleinboote können auf Voranmeldung organisiert werden. Bei
Interesse melden Sie sich an der Rezeption.
Available at the reception
Available on request and disposability for a fee
Public swimming pool within 10 walking minutes from the hotel. Indoor swimming
pool in the sport centre in Zuchwil, bus Nr. 4 within 10 minutes
T
Aaretaxi 032 622 22 22 Barocktaxi 032 685 40 30
Available at the coffee machine in the ground floor
In every room, dial an additional 0 (zero) to get a free line.
Please see the information at the reception or at the tourist office by the
cathedral in the old town.
Arranged in every room including a channel programme.
U
In every room and at the reception for free use available.
V
The management of the hotel assumes no liability for forgotten valuables in the
hotel rooms.
Automatic comfort ventilation in every room, windows can remain closed.
W
Please indicate the reception staff of your wake-up time and we will wake you up
in time. Or you program your room telephone. Operating instructions
wake-up-call: You may activate a wake-up-call from your telephone. Procedure
Activate wake-up-call *55 hh mm Delete wake-up-call #55 (hh = hour 00...23; mm =
minute 00...59) After the activation/deletion you hear a confirmation signal.
Time of validity: Wake-up-calls are executed once per every 24 hours.
Additional wardrobe placed in the hallways can be taken to the room.
Various offers in the sport centre of Zuchwil (10 minutes by bus or car)
Pier for the passenger boats to Biel located 100 meters from the hotel.